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Global Retail Operations Manager

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At Happy Socks we have made it our mission to spread happiness everywhere, and you only have to spend a few minutes with us to realize how seriously we take it! In fact, our fun, positive approach is probably the reason we’ve seen such amazing growth over the past couple of years.

We are now looking for an experienced and passionate Global Retail Operations Manager. You will be a key member of the Retail team and join a happy and extremely driven multicultural company of around 180 people from 25 different countries, at our HQ in Stockholm, Sweden. You’ll have the overall commercial responsibility for all Happy Socks’ directly operated retail stores (located in Stockholm, Barcelona, Paris, Berlin, New York, Los Angeles and Melbourne). You’ll also support all externally operated retail stores (we have around 120 stores globally(!)), which means that you’ll travel quite a lot! 🚀🌍

You’ll establish and follow up yearly budgets with local Store Managers and Area Managers, delivering strong top and bottom-line results. You’ll also be responsible for the hiring and training of store staff and make sure store operation manuals are followed and executed.

Tasks & Responsibilities

  • Set up P&Ls per store, including control and follow-up
  • Analyze store sales on a SKU level aiming on stock optimization
  • Recruit and manage Area Managers, Store Managers and Sales Assistants incl. operations- and training manuals
  • Co-operate with HQ Retail Buyer and Visual Merchandiser to ensure properly forecasted purchases are done, commercial and promotional calendar are implemented, and visual merchandising plans are followed
  • Create in-store activities, matching local holidays and festivities
  • Visit stores and have a continuous communication with store staff
  • Support externally operated stores

 Requirements & Skills

  • 5+ years working experience in a senior position within retail operations
  • 3+ years managerial experience with at least five direct reports
  • Fluency in English, both written and spoken (other languages are a plus!)
  • International working experience

You love to roll up your sleeves and live an entrepreneurial “do-it-yourself” lifestyle within an established, yet faced-paced, global company. Desks are nice, but you would rather stretch your legs as much as possible. And handling problems yourself is not a problem, because you’re driven, result-oriented and analytical. You’re a fun-loving globetrotter who’s always on the move and enjoys working in different cultural settings to achieve results. 

Or, know someone who would be a perfect fit? Let them know!


Karlavägen 102
115 26 Stockholm Directions career@happysocks.com

Workplace & Culture

When we’re not getting the job done, we're all about having fun! We have offices in Stockholm, NYC and Munich and they are all decked out with quirky decor.

Each month we throw afterwork drinks and we often plan team activities to keep morale high. We believe work should be fun, and we do everything we can to make sure our employees feel the same.

Already working at Happy Socks?

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