facebook tracking

French/Italian speaking Customer Experience Specialist

Are you friendly, communicative, positive and determined to spread happiness all over the world? Speaking French/Italian? Oh, we might just be the perfect match!
Scroll to content

At Happy Socks we have made it our mission to spread happiness everywhere, and you only have to spend a few minutes with us to realize how seriously we take it! Our strong and fast growth is built on pro-active, smart, creative, hands-on and hardworking people who embrace Happy Socks’ culture & spirit.

We are now looking for a new team member who wants to offer excellent service in French and/or Italian to our online customers! 

In this role you will be in contact with our customers as Second Line Support handling escalations and complaints, and third-party partners such as warehouses, shipping companies and payment providers. You will also collaborate with other departments within Happy Socks and our external customer experience team.

Working hours are primarily weekdays 9:00-18:00. This could however vary during intense shopping periods, such as sale and holiday seasons. Expected start date: 1st July. 

Who are we?

We’re a team of diverse and dedicated individuals, hand-picked for our passion and that special something we each bring to the table. We wear many hats, making sure our customers are happy while at the same time working to transform customer support to be proactive and sales driven. We value our daily interaction with our customers as much as the insights they bring, and we like to be on top of emerging trends and new ideas. 

Main work tasks:

  • Provide prompt, accurate, and friendly customer service via email and chat
  • Apply standard procedures and best practices to satisfy customer needs (returns, refunds, exchanges etc.)
  • Proactively inform customers about available products and services across all customer touch points using new and innovative means while maintaining Happy Socks’ brand image
  • Conduct tests and outline areas where customer experience can be improved (based on customer feedback, own observations or competitor analysis) with the aim of decreasing response time, increasing customer satisfaction and improving the customer feedback loop
  • Ad-hoc translations and proof-reading for various communication material

Skills & Requirements:

  • Fluency in Italian and/or French, and English is a must (any other language a plus)
  • Previous experience within customer service, preferably from an eCommerce environment
  • Excellent interpersonal and communication skills
  • Comfortable working independently and in a team
  • Prior experience of working with Zendesk and/or Magento is a plus

Who are you?

To rock this role, you need to have excellent communication skills and work well under pressure, for example under peak sales with skyrocketing customer queries. You have a “Customer-first” and supportive attitude with a natural understanding of how to exceed customer expectations. You are tech-savvy and have an eye for spotting sales opportunities. You are not afraid to try new things in order to put insights to good use.

But most importantly, you have the personality to fit a somewhat crazy, fun work environment where we believe in color and playfulness, a place where you can expect the unexpected and you are a source of creative weirdness. 

We are 180 colorful characters at Happy Socks from over 25 different countries and you'll be working at our quirky HQ in Stockholm.

Interested, and fitting into this profile? We would love to hear from you as soon as possible since we’re going through applications continually!

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Karlavägen 102
115 26 Stockholm Directions career@happysocks.com View page

Workplace & Culture

When we’re not getting the job done, we're all about having fun! We have offices in Stockholm, NYC and Munich and they are all decked out with quirky decor.

Each month we throw afterwork drinks and we often plan team activities to keep morale high. We believe work should be fun, and we do everything we can to make sure our employees feel the same.

Already working at Happy Socks?

Let’s recruit together and find your next colleague.

email
@happysocks.com
Teamtailor

Applicant tracking system by Teamtailor